Consumer complaint warning: auto parts account for 28% of complaints

September 16, 2023


Yesterday, the “12365” Quality Complaint Center of the Beijing Municipal Bureau of Quality and Technical Supervision issued an analysis of complaints in the past year and issued warnings on consumer complaints to remind consumers to take precautions in six aspects such as “repair goods” for electrical appliances.

Be wary of "repair goods"
Last year, the Quality Supervision Bureau received a lot of complaints about the quality of mobile phones, computers, and televisions. Most of them focused on low product opening qualification rates and “repaired goods”. However, “repair goods” did not know where to go and people were suspected to be companies. Internal digestion.

For such phenomena, the Municipal Bureau of Quality Supervision solemnly obliges the producers and special maintenance departments to infringe on the “right to know” of consumers even if the products have been repaired and inspected, if the repaired goods are not expressly sold or exchanged for consumers. And "options."

Beware of "product identification"

“Product Quality Law” has strict regulations on product identification. Product identification is an explicit guarantee for product quality. The contents mainly include: product certification, product name, manufacturer name and site, specifications, grade, origin, performance , main components ... and so on. Therefore, it is a legal requirement for producers and operators to correctly fill out product identification, and it is also a consumer's need to “know the right”. However, in some areas, incorrectly filling in product identification and origin to mislead consumers often happens, infringe on the rights and interests of consumers and undermine the fair competition environment of the market.

Be wary of "food shelf life"

Food safety is the most basic issue, but some foods are only marked for shelf life, and some unscrupulous merchants will change the date of expiration or expiration of the food to be recycled or repackaged and returned to the store for sale.

Some operators also cater to consumers' preference for purchasing foods produced on the day. Therefore, food production is not preceded by the date of production, and the date of delivery or date of delivery is a few days later.

Beware of "doping water injection"

Some unscrupulous operators use “doping water injection” to achieve the goal of “shortage the shortfall”. This practice has not only deducted the weight, but has even seriously polluted or changed the quality of the product. This blackhearted approach makes consumers helpless. A "false adulteration": fire alkali plus formalin seafood; livestock, poultry can not escape the "water injection" fate. Two quantitative packaging a small amount. Three mobile traders used to use the scales: they used the dial scale is usually "72" scales, watching the weight to give enough, in fact, a pound at most to eight two.

Buying Cars Beware of "Four Problems"

A fault new car is difficult to return

When the new car broke down, consumers demanded that the vehicle was rejected.

Cars are registered products for registration in China. For whatever reason, the returned vehicles can only be sold to the old car market. Therefore, whether it is to return the car or change the car, manufacturers must lose 10,000 yuan or even tens of thousands of dollars. Therefore, even if it is a new car as long as the license, the service to the user is only package repairs, there is no "return, replacement". Two auto parts are difficult to distinguish between true and false

Last year, there were 194 complaints about auto parts, accounting for 28% of the total complaints. Most of the major quality problems are suspected purchases of counterfeit parts or serious quality problems in just a few days. Three repairs car dies hard to avoid

There are times when there is no honesty in car maintenance. The main problems are: unethical management, poor technology, the use and sale of counterfeit and inferior products during maintenance, and fraudulent cheating. IV Solving Disputes

At present, the "Three Guarantees" regulations for automobiles have not been introduced. There is no statutory basis for resolving disputes over automobile quality. If the opinions between the two sides are too different, they often cause problems to be unresolved for a long time, but consumers are always disadvantaged. In addition, there are difficulties in the quality assessment of disputes concerning the quality of automobiles and auto parts, so that consumers are often placed in positions that cannot be proved.

Beware of technology transfer traps

With "low input, high returns" as bait, equipment sold by "technology transfer bundled equipment sales" and other means often hide traps.

In addition, some equipment purchasers found that they did not reach the stated output after using the equipment for a period of time. When an after-sales service personnel was requested to come to the door, the vendor’s original commitment to make a promise was not fulfilled at this time. In essence, many of the devices sold in this way cannot be used at all and there is quality fraud.


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